Refund policy

Our Guarantee

We're confident you'll love our products! That's why we offer a 30-day, 100% money-back guarantee on all purchases. Our goal is your complete satisfaction.

Beyond 30 Days?

Even if you're outside the 30-day window, please don't hesitate to contact us. We're committed to excellent customer service and will gladly work with you to find a fair and satisfactory solution.

How to Initiate a Return

To start a return, please contact our support team at support@epoolphones.com or call 317-219-0366.  Please include your order number and the reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and send you a return label to ship your order back to us at 291 Watershed Ct., Noblesville, IN 46062.

Shipping Costs

• Defective or Incorrect Items: If the item is defective or we made a shipping error, AA Communications will provide a pre-paid shipping label.

• Change of Mind: For all other returns, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Refunds & Restocking Fees

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5 business days to your original method of payment.