Frequently Asked Questions
We maintain a full inventory of our phone models in stock. Depending on your location, you can typically expect delivery within 5-6 business days.
Yes! We can arrange overnight shipping for urgent orders. Please contact us directly by phone to receive a real-time shipping quote and finalize your expedited order.
We offer a 30-Day 100% Money-Back Guarantee to ensure you are completely satisfied with your purchase.
If you find yourself outside of this 30-day window, don't worry—please reach out to us anyway. We pride ourselves on excellent service and will work with you to find a fair solution.
Every phone we sell comes with a 1 Year Warranty.
- What’s covered: Technical defects in the handset or battery performance.
- What’s not covered: Lost or stolen devices.
Absolutely. We frequently work with organizations using checks and purchase orders. To set up an order using these methods, please email us your order details or give our team a call.
While our standard warranty does not cover theft, we understand how vital these devices are. If your phone is stolen, please reach out to us—we offer discounted replacement rates to help you get back up and running.
Yes. Our emergency phones are designed to help you meet local and state "Emergency Communication" requirements for public and semi-public swimming pools.
Most jurisdictions require a phone capable of directly dialing emergency services (911) within a specific distance (often 200–300 feet) of the pool enclosure. Our phones are built to meet these standards, including:
- No-Coin Operation: Directly dials emergency services without needing coins or a credit card.
- Weather Resistance: Durable enclosures designed to withstand outdoor poolside environments.
- 911 Accessibility: Features like "one-touch" dialing and hands-free operation to ensure anyone can call for help.
NOTE: Rules and Regulations regarding emergency phone requirement can vary based on distance from the water, mounting height, and connection type (landline vs. cellular).
Not sure what you need? If you are uncertain about the specific requirements for your area, please reach out to us. We can offer expert advice on which solution is best for your specific location and local codes.
